FAQ
How it works
General
How is Arctic Wolf different from an MSSP, MSP, Managed SIEM or Managed EDR?
Arctic Wolf offers security operations solutions. Unlike other vendors, who focus on delivering and managing a security tool for their customers, Arctic Wolf solutions deliver actionable security operations outcomes, whether that’s 24×7 alerting, targeted remediation or strategic guidance. We’re there for every step of your security journey.
Why should I consider using Arctic Wolf over other security point products and managed services?
The cybersecurity industry has spent decades developing generation after generation of increasingly sophisticated and more powerful point products, and IT teams have worked equally hard to acquire, adopt, and implement those tools. But the scope of cybercrime continues to grow. When we look at major breaches and cybersecurity incidents, we typically observe that the businesses had sufficient tools in place to prevent or detect the breach – but attacks happened anyway. Why does that happen? It’s because the gap in cybersecurity today is not a tools problem, it’s an operational gap, and Arctic Wolf is the market leader in security operations.
Concierge Security Team
What do your Concierge Security Teams do?
Each Arctic Wolf customer is assigned to a Concierge Security Team, which is a dedicated team of three named security operations experts. Your Concierge Security Team is your point of contact for all your Arctic Wolf solutions. They are responsible for alert triage, threat hunting, risk and patching prioritisation, remediation support, standard and custom reporting, compliance activities, security recommendations, and strategic guidance along your entire security journey.
How does the Concierge Security Team help my organisation respond to threats?
The Arctic Wolf Platform
Working with Arctic Wolf
How much money can I save with Arctic Wolf over a DIY security strategy?
It depends on which security operations challenges you are facing, but typical organisations have experienced an ROI of 411 percent from adopting Arctic Wolf security operations solutions. To understand more about your organisation’s potential savings, check out our ROI Calculator.
Can Arctic Wolf help me meet my compliance obligations?
Does Arctic Wolf work with other customers in my industry or enterprises with a similar number of employees?
Can I co-manage my security operations with Arctic Wolf?
Arctic Wolf provides security operations solutions, not co-management. All our solutions are delivered through our proprietary cloud-based platform and managed by our Concierge Security Teams, in consultation with our customers. However, customers have access to the solutions through our portals, reports, log search tools, and more.
How long does it take to receive coverage?
Managed Detection and Response
What is Managed Detection and Response?
Managed Risk